How do I return an item?
We hope you are delighted with items you have purchased from ITZAS collective but if, for any reason, you are dissatisfied, please return the goods to us.
CANCELLATION, RETURNS, EXCHANGES AND REFUNDS
If you are contracting as a Consumer, you may cancel a contract at any time within 14 working days from the day after delivery. In this case, you will, subject to the point below, receive a full refund of the price paid for the Products including the original delivery cost but will not be reimbursed for the cost of returning the Product or Parcel.
must notify us of your cancellation in writing or in another durable medium
sent to ITZAS collective,
We offer 28 days unconditional approval on any Product purchased from our website. The full price of the Product will be refunded for any unsoiled Products returned to us, in an unused condition, and with the original packaging, within 28 days of receiving the Product or alternatively, if you wish, you may exchange any Product. The 28 days unconditional approval does not affect your statutory right to cancel.
Refunds will only be made when the returned Product has been received by us. Payment will be refunded within 30 days of cancellation if the Product has been returned to us by then. You require to prepay return postage or carriage costs and these will not be reimbursed.
On receipt of a returned item which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who paid for the Product. Where an exchange item is required, the card will be recharged on dispatch of the replacement Product.
Unless faulty or not as described, we will not refund or offer an exchange on bespoke made products
Please remember to also enclose the Returns Slip that comes with your purchase and use the label provided to return your goods to us.
Our address is:
Goods Damaged In Transit
In the event of a Product being damaged on receipt it should be returned for our inspection immediately.
Under no circumstances must a Product be used when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement Product or refund can be issued, the Product must be returned for our inspection since the Product may have to be returned to the manufacturer for testing.
All Postage and packaging fees will be reimbursed for valid damage claims.